product returns

Thanks for shopping with just hockey and cricket express. don't love your purchase? get it back to us within 30 days for a full refund!

Conditions Apply:

Returned items MUST be in an original, unused condition with tags and packaging (where applicable) intact.

You have 30 days from the date of purchase to return your purchase. For the Christmas period, the returns period is extended to the end of January.

Product returns will be processed within 5 working days of receiving the item(s) together with a completed returns document.

Underwear and cricket groin protection purchases are non-refundable & non-exchangeable. Just Hockey and Cricket Express may refuse to refund or exchange if items do not meet the returns criteria mentioned above.


Just Hockey/ Cricket Express will facilitate a warranty return on your behalf with the supplier/brand and may be required to send the item back to the supplier for assessment.

A dated proof of purchase must be supplied (Just Hockey and Cricket Express are not responsible for lost or misplaced receipts).

Just Hockey and Cricket Express will endeavour to process warranty returns as quickly as possible.

As we are reliant on external suppliers, however, we are unable to provide a confirmed processing timeframe.

The supplier (not Just Hockey and Cricket Express), in accordance with their set terms & conditions, has the right to decide if there is a manufacturing issue or defect.

Depending on the findings from the assessment, an item may be repaired, replaced, refunded, or no action taken.


  1. Remember, your cricket bat won't look brand new forever, and it's normal for cracks to appear.
  2. A small amount of cracking is normal and won't affect the bat's performance. These cracks can    usually be sanded down.
  3. Cracks can occur during Knocking-In and don't necessarily indicate a fault or defect.
  4. Cracking may be a result of many factors including insufficient Knocking-In, improper preparation or use, or softer willow.
  5. The lifespan of a bat depends on how much you use it and the care you take.
  6. The price of a bat doesn't necessarily indicate how long the willow will last. More expensive bats are often made of softer willow. They may outperform lower priced bats, however they may not have the same longevity.


Exchanges may be processed for alternative items (size/colour etc).

Additional fees will apply if exchanging for a more expensive product. Additional shipping fees will be incurred if the alternative product is being shipped (unless the original item was returned due to an error in shipping).


Items can be returned to any of our Just Hockey and Cricket Express stores.

Please have a physical or digital copy of your order confirmation email available for the store manager. Refunds or exchanges can be processed on the spot, however where a replacement product is only available at another Just Hockey and Cricket Express branch, a return may take up to 5 working days to process, plus up to 3 days shipping time.  


Items may be returned by post to either of the designated addresses below. Items returned by freight must be accompanied by a complete returns form, which can be downloaded by clicking on this link.

North Island                                                                                         

ATTN: Web Returns

558 Anglesea St,

Hamilton City,

Hamilton 3024


South Island

ATTN: Web Returns

37 Mandeville St,


Christchurch 8011


Return freight charges are not covered by Just Hockey / Cricket Express.  Note: if you have been sent the wrong item in error, we will arrange free return freight. Please contact us as soon as possible at


Your refund will be processed as a reversal of your original payment, depending on which method you used for your order.  Postage/shipping refunds are not able to be applied, so you will receive a refund for the product value only.

Credit Card: Refund will be processed back onto your card online or in-store. This usually takes a few days to clear but may take longer over the weekend & public holidays depending on your bank.

Gift Card: Refund will be processed back onto your gift card online or in store. In some cases, you may receive a replacement gift card number.

Afterpay: Refund will be made back onto your Afterpay account. Once the refund has been processed by Just Hockey/Cricket Express, it is the customer’s responsibility to follow up with after pay. This usually takes a few days to clear but may take longer over the weekend & public holidays.


The above return procedure applies to local NZ based orders only. For International orders, please email us in the first instance at and we will advise you of the next steps.