Within NZ, we endeavour to deliver all products within 3-5 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
The delivery charge is $9, with some exceptions*.
* For large/heavy items, the delivery charge will be higher. We are unable to deliver large items on weekends. Please also note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs.
* Special offer periods may apply.
(Free) Click & Collect: Once you have placed an order online, we'll get in touch with you to let you know your goods are available for collection.
Online orders can not be sent to PO Box addresses.
There is no standard fee for international freight. International customers trying to purchase through our website will need to email firstname.lastname@example.org and let us know which shipping option you'd prefer from the following options:
- International Air (un-tracked) - Timing dependant on your local postal service
- Economy Courier (tracked) - Approximately 6-10 working days
- International Express Courier (tracked) - Approximately 2-3 working days
Once submitted via email, we will get a special freight rate out to you along with instructions of how to pay for this online.
For additional order and shipping details please read our Terms and Conditions page here on our website.